Privacy Policy

At Casino du Lac-Leamy, we take the protection of our users' personal data seriously. This Privacy Policy explains what types of information we collect from you when you use our services and how we process that information.

Information We Collect

We may collect various categories of information about you depending on your interaction with us:

1. Registration Information: When you create an account or register for a service, we collect personal details such as name, email address, password (hashed), date of birth, phone number, and residential address.
2. Gameplay Data: We collect data related to your gaming activities, including game outcomes, bets, winnings, losses, session times, login information, and other usage metrics.
3. Device Information: When you access our website or services through a device, we may collect details about the hardware, software, browser type, operating system, language settings, and screen resolution.

How We Use Your Data

We use your data for various purposes, including:

1. Providing Services: To enable account creation, game play, transaction processing (for non-financial transactions), loyalty programs, promotional offers, and personalized experiences based on your gaming activities.
2. Security and Verification: For user verification, security checks, and ensuring a secure environment to prevent cheating or unfair practice.
3. Improving Services: To optimize our services by analyzing usage patterns, trends, performance, and identifying areas for improvement.

Data Sharing

We may share aggregated data with:

1. Government Bodies: As required under applicable laws and regulations in Quebec, Canada (for example: gaming regulatory authorities).
2. Market Researchers: With third-party research firms to gather insights on industry trends.
3. Our Partners: For promotional purposes or services that enhance your experience.

Security Measures

We maintain robust security practices:

1. Data Encryption: Using HTTPS and TLS encryption for secure data transmission.
2. Network Security Controls: Implementing firewalls, intrusion detection systems, and DDoS protection to prevent unauthorized access.
3. Regular Audits: Conducting regular audits of our system to identify vulnerabilities.

Your Rights

You have the right to:

1. Access Your Data: Review your account information at any time via a secure login session.
2. Correct Errors: Update or modify personal details stored by us.
3. Withdraw Consent: Withdraw consent for specific types of data processing, though this may impact service functionality.

Data Retention and Storage

We retain data for:

1. Account Creation: Personal information to maintain account history, if applicable.
2. Gameplay Data: Records of gaming activities to ensure integrity and security compliance, as well as analyze player behavior.
3. Device Information: Collected details about the device accessing our services, which may be used to improve performance.

Data Deletion

We will delete data in accordance with regulatory requirements or applicable laws when:

1. Account Cancellation: You close your account or request deletion of all associated information.
2. User Inactivity: Your account remains inactive for a specified period (as per our business rules and regulatory obligations).
3. Compliance Obligations: Removal becomes necessary to comply with data retention guidelines set by governing bodies.

Contact Us

For questions about this Privacy Policy or exercising any of your rights, please contact our Data Protection team via email.

By using our services, you agree that we may collect and process the information described in this policy.